Terms and Conditions

By accessing and using the services of HappyTails, you agree to be bound by the following terms and conditions:

1. General Terms

  • HappyTails is the trading name of HappyTails Pte Ltd, a company registered in Singapore with company registration number 123456789.
  • Our registered office is located at 10 Bayfront Avenue, Hotel, Tower 2 Level 57, Marina Bay Sands, Singapore 018956.
  • Our email address for feedback and inquiries is feedback@happytailstop.com.
  • Our phone number is +65 6688 9955.
  • These terms and conditions apply to all users of our website and services.
  • By using our website and services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
  • We reserve the right to make changes to these terms and conditions at any time without prior notice.

2. Services

  • HappyTails provides pet grooming services in Singapore.
  • Our services include but are not limited to bathing, haircuts, nail trimming, and ear cleaning.
  • We strive to provide top-notch grooming and pampering for your furry friends, leaving them looking and feeling their best.
  • We reserve the right to refuse service to any pet that poses a risk to our staff or other pets.

3. Booking and Cancellation

  • Bookings can be made through our website, by phone, or in person at our salon.
  • A deposit may be required to secure your booking.
  • Cancellations must be made at least 24 hours before your scheduled appointment to avoid a cancellation fee.
  • In the event of a no-show or late cancellation, the deposit will not be refunded.

4. Payment

  • All prices are in Singapore dollars (SGD) and are subject to change without prior notice.
  • Payment must be made in full at the time of service.
  • We accept cash, credit/debit cards, and mobile payment methods.
  • Additional charges may apply for extra services or special requests.

5. Liability

  • HappyTails is not liable for any injury, loss, or damage to your pet or personal property while using our services.
  • You are responsible for your pet's behavior and actions while in our salon.
  • If your pet requires medical attention during their appointment, we will contact you and seek veterinary care at your expense.

6. Personal Information

  • By using our services, you agree to the collection and use of your personal information in accordance with our Privacy Policy.
  • We will not disclose your personal information to third parties without your consent, unless required by law.

7. Feedback

  • We welcome and value your feedback. If you have any suggestions, comments, or concerns, please contact us at feedback@happytailstop.com.
  • We will make every effort to address and resolve any issues promptly and to your satisfaction.

Thank you for choosing HappyTails for your pet grooming needs. We look forward to pampering your furry friends and giving them the love and care they deserve.